News and Resources While conflict still engenders emotional responses in most people, there is a growing awareness that it is one of the underlying ingredients of human interaction, an ingredient that lends value as well as stress. My motivation is to be part of the demonstration, teaching, and coaching of the confliction resolution concepts. As we develop a mediation mindset, our confidence grows in entering into more of life's ventures. I daily sift through reading materials, trainings, and experience to provide my clients with efficient resources that may be readily adapted to their needs.
	Recent Articles (by Eileen Charles Hyatt) New Courage; New Opportunity Business Owners Find It Difficult to Seek Assistance Use An On-Call Customer Advocate or Conflict Coach		Recommended Books: "Getting Ready for Mediation: A Pre-Mediation Concept" By Joyce Odidison, MA (2004) Links "Doctors Advised: An Apology a Day Keeps the Lawyer Away" Lindsey Tanner, The Associated Press, 11-12-2004 "Creating a Common Communications Culture" presented by the United States Institute of Peace Creating a Common Communications Culture Interoperability in Crisis Management "The Goldilocks Theory of Employee Management"